Frequently Asked Questions
Order and Payment
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely through our payment gateway.
Can I modify or cancel my order?
Once an order has been placed, we begin processing it immediately to ensure timely delivery. If you need to modify or cancel your order, please contact our customer service as soon as possible. While we cannot guarantee modifications or cancellations, we will do our best to accommodate your request.
How long does it take to process an order?
Orders typically take 3-7 business days to be processed and shipped, depending on the volume of orders received. We strive to process all orders as quickly as possible.
Shipping and Delivery
What shipping carriers do you use?
We use trusted carriers such as DHL and Russian Post for our shipments. Once your order has been processed and shipped, you will receive a tracking number to monitor the delivery of your package.
How long does shipping take?
Domestic orders typically take 3-7 business days to arrive after being shipped. International orders can take up to 4 weeks for delivery, depending on the destination and customs processing times.
Are there any international duties and taxes?
Yes, international shipments may be subject to customs fees and import taxes upon delivery, as determined by the destination country. If you decide to decline the package or fail to pay any fees/duties, you are responsible for the original shipping charges and the cost of returning the package back to us.
Can I track my order?
Yes, once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the delivery status of your order.
Return Policy
What is your return policy?
All sales are final, and we do not accept returns, exchanges, or refunds. However, if we"ve made an error in the product description or photos, you may request a return. Please visit our Return Policy page for more information.
Contact Information
How can I contact you if I have questions?
For any inquiries, you can reach us at [email protected]. Please include your order number as the subject for faster service. We strive to respond as quickly as possible but appreciate your patience if you don"t hear back immediately.
Agreement on Policies
By placing an order and agreeing to the checkbox at checkout, you confirm that you have read our FAQ, policies, and product descriptions, and understand that all sales are final. If you have further questions, feel free to reach out to us.